📞 Call Today: 919-322-2844 | 📍 8020 Creedmoor Rd, Raleigh, NC 27613
A practice by Dr. Bhavna Vaidya, MD|Also: Regenesis MD Medical Aesthetics ↗

Privacy and Complaint Policy

Last Updated: February 13, 2025

At Regenesis MD, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information, including phone numbers and text messaging data.

Privacy Policy

1. Information We Collect

We collect personal information, including but not limited to:

  • Name, email address, and phone number when you interact with our website, book an appointment, or sign up for communications
  • Text messaging consent when you opt in to receive appointment reminders, promotions, or important updates

2. How We Use Your Information

Your information is used for:

  • Appointment scheduling and reminders
  • Service-related updates and promotional offers (if you opt in)
  • Customer support and inquiries

We do not sell, rent, or share your phone number or text messaging consent with third parties for marketing purposes.

3. Text Messaging Policy

By opting into our text messaging services, you agree to receive SMS communications from Regenesis MD.

  • You may opt out at any time by replying STOP to any message
  • Standard messaging and data rates may apply
  • Message frequency may vary based on services and preferences

4. How We Protect Your Information

We implement administrative, technical, and physical safeguards designed to protect your data from unauthorized access, misuse, or disclosure.

Complaint Policy

We value your feedback and are committed to addressing concerns promptly. If you have a complaint regarding privacy, text messaging practices, or any other issue, you may contact us at:

We will investigate your complaint and provide a response within a reasonable timeframe.

Text messaging originator opt-in data and consent are excluded from all sharing categories and will not be shared with third parties for marketing purposes. We may share limited personal data, including SMS opt-in or consent status, with vendors that help us deliver messaging services, such as platform providers and telecommunications carriers.

Health Information Notice

Regenesis MD respects the confidentiality of health-related information. While this website does not collect Protected Health Information (PHI) for diagnostic or treatment purposes, any personal or health-related information you voluntarily submit is handled using safeguards consistent with healthcare privacy best practices.

For services involving medical care, Regenesis MD complies with applicable federal and state privacy laws and maintains appropriate safeguards to protect patient information.

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